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Wednesday May 13, 2026 9:15am - 10:15am PDT
Discover the strategies of group travel and the potential this profitable niche can represent for your business.  In Part 1 of this session, we’ll explore what constitutes a group, finding and servicing these important clients; tips and tools to property manage groups regardless of size or special interests; how to standout as a group specialist and client retention to increase your share of this lucrative niche.
Moderators
avatar for Anita Pagliasso

Anita Pagliasso

Vice President, Industry Relations, KHM Travel Group

Speakers
avatar for Drew Santiago

Drew Santiago

Director of Business Development, Carnival Cruise Line
Drew M. Santiago is an esteemed figure in the cruise industry, boasting an impressive 28-year career that spans from shoreside and shipboard positions. His journey commenced at Princess, where he started as an entry-level Reservations Agent. Through unwavering dedication and passion... Read More →
avatar for Erin Miller

Erin Miller

Business Development Manager, ALG Vacations
Erin started her tenure at Apple Vacations over 17 years ago in Customer Service before transitioning into the Sales Department. Within sales, Erin has led several different roles like Business Development Specialist for the East Coast, BDM of Central PA & MD and moving into the Host... Read More →
avatar for Luke Majewski

Luke Majewski

Associate Vice President of Meetings, Incentives, & Corporate Travel Programs, AIC Hotel Group
Ten year veteran of the travel industry specializing in all inclusive luxury hotels and weddings. Working with AIC for over 10 years now helping travel advisors navigate the luxury all inclusive resort marketplace with unique and creative sales and marketing techniques. A huge focus... Read More →
avatar for Bill Gardiner

Bill Gardiner

Senior Director of National and Key Accounts, Downtown Travel / The Best Agent.Pro/ Avant Garde Vacations
Bill Gardiner is a Forty-five -year veteran of the travel industry. He has worked in all aspects of the industry during his career. He is the Director of Business Development for Downtown Travel and The Best Agent. Pro (Downtowns new B2B booking engine) . He has been employed by a... Read More →
Wednesday May 13, 2026 9:15am - 10:15am PDT
Concorde A

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