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Thursday, May 14
 

8:30am PDT

Boundaries Before Burnout: Redefining Success in the Travel Industry
Thursday May 14, 2026 8:30am - 9:30am PDT
To inspire travel advisors to reflect on their own pace, patterns, and purpose—while offering practical tools to prevent burnout, reclaim boundaries, and build a business that’s both sustainable and soul-aligned.
Speakers
avatar for Keli Washburn, CTIE

Keli Washburn, CTIE

Business Development Manager, the Globus family of brands & Avalon Waterways
Introducing Keli Washburn, our dynamic Business Development Manager at the Globus family of brands. Keli has built a distinguished career in supporting and empowering professional travel advisors. She is the driving force behind our presence in the South West, focusing on nurturing... Read More →
Thursday May 14, 2026 8:30am - 9:30am PDT
Versailles

8:30am PDT

Curating Authentic Holiday Experiences with DMC Partners
Thursday May 14, 2026 8:30am - 9:30am PDT
Destination Management Companies (DMCs) are the masterminds to creating immersive and authentic experiences.  Combining intimate in-destination knowledge with operational success, DMCs bring destinations to life helping you transform trips into unforgettable immersive experiences.  Join us and learn how to curate authentic holiday experiences with preferred DMC partners and the authentic elements.
Moderators
avatar for Amy Leon

Amy Leon

Agency Owner, Adventures by Amy
After saying goodbye to corporate America, Amy Leon founded Adventures by Amy in 2016, where she would share her love of travel while helping others plan their next big adventure. Since its inception, known as one of the premier destination wedding specialists on the East Coast, as... Read More →
Speakers
avatar for David Black

David Black

Head of Global Sales, Island Routes
David Black is a seasoned leader in travel, tourism, and hospitality, with over 30 years of experience driving revenue growth, forging strategic partnerships, and creating innovative solutions. Known for blending creativity with data-driven strategies, David consistently delivers... Read More →
avatar for Kumar Swaminathan

Kumar Swaminathan

Founder/GM, XperieNZ Limited
Kumar Swaminathan is the founder of XperieNZ, a New Zealand–based destination management company specializing in immersive, privately hosted journeys for discerning travelers. With more than a decade designing and operating high-touch travel across New Zealand, Kumar works closely... Read More →
avatar for Rossy Rodriguez

Rossy Rodriguez

Senior Manager, North America Sales & Business Development, Amstar
With over 30 years of experience in Sales and Marketing,including 20 years in the Travel Industry with Amstar DMC, sheleads strategic growth initiatives and key partnerships acrossMexico, the Caribbean, and Hawaii, supporting traveladvisors through collaboration, innovation, and deepdestination... Read More →
avatar for Maria Downarowicz

Maria Downarowicz

AlpExcursion Switzerland
Maria is a Travel Advisor at AlpExcursion Switzerland, a premium DMC which specializes in designing and delivering unforgettable and seamless private journeys across Switzerland and to neighboring countries. She works closely with international travel designers to craft seamless... Read More →
Thursday May 14, 2026 8:30am - 9:30am PDT
Concorde A

9:45am PDT

Succession Planning for Travel Agency Success: Preparing for the “What If”
Thursday May 14, 2026 9:45am - 10:45am PDT
Leadership transitions can be challenging for any business — and in the travel industry, they can impact client trust, operations, and growth. That’s why it’s essential for agency owners to have a clear “if this, then what” roadmap in place. This session will highlight the critical role of succession planning in ensuring readiness, stability, and long-term agency longevity. We will explore the philosophies that guide effective planning, the tangible benefits it brings, and the key legal considerations every owner should know. You’ll leave with the insights and tools to create a sustainable plan that protects your agency’s future and keeps your business thriving for years to come.
Speakers
avatar for Kyle Zelazny

Kyle Zelazny

Partner, Ment Law Group, PC
Kyle is an experienced attorney specializing in contracts, business transactions, corporate law, and all aspects of travel law, including IC agreements and IC dispute/separation resolution, terms and conditions, planning fee, group and client agreements, seller of travel and other... Read More →
Thursday May 14, 2026 9:45am - 10:45am PDT
Versailles

9:45am PDT

The Luxury Edge: Winning Strategies for High-End Travel Sales
Thursday May 14, 2026 9:45am - 10:45am PDT
Discover how to attract, inspire and curate travel experiences for affluent clientele.  We will explore what constitutes luxury travel; refining your approach and techniques in capturing this important market; proven sales strategies that elevate your brand; current trends and emerging destinations; and how to position your brand as a trusted authority in luxury travel.
Moderators
avatar for Josef Shomperlen

Josef Shomperlen

Founder & Principle Consultant, Blue Pearl Consulting, LLC
Josef Shomperlen is the founder of Blue Pearl Consulting. A passionate advocate for everything travel, Joe helps travel distribution businesses transform their strategy and technology to maximize their growth potential. In his previous role, Joe served as Vice President of VAX VacationAccess... Read More →
Speakers
avatar for David Ridge

David Ridge

Regional Director of Sales, Sandals & Beaches Resorts

avatar for Micky Dixon, CTC, LTS, MCC, VTA

Micky Dixon, CTC, LTS, MCC, VTA

Founder, Travel Planning For You
Travel Planning for you celebrates it's 14th anniversary this month! After being in Germany for 20+ years, where I resided, studied, worked, and traveled like a local, it was only natural that I originally chose European travels and River Cruising as my niche market. I've since expanded... Read More →
avatar for Susie Albin-Najera

Susie Albin-Najera

Director of Leisure Travel & Strategic Partnerships, U.S. Market, Los Cabos Tourism Board
Susie Albin-Najera is Manager, North America Leisure Travel of Los Cabos Tourism Board and operates the Los Angeles office of Los Cabos, one of the top destinations in the world. Her primary role includes innovative destination marketing, new business development, curated travel advisor... Read More →
avatar for Steve Miller

Steve Miller

Director of Sales (South Central US), Kensington Tours
Steve has more than 30 years of experience in the travel industry, having held Sales Manager roles with leading companies including American Airlines, Sabre, and Carlson Wagonlit. Over the course of his career, he has developed extensive expertise in building strong partnerships and... Read More →
Thursday May 14, 2026 9:45am - 10:45am PDT
Concorde A

11:00am PDT

Human Touch in a Tech-Driven World: Using AI and Automation Without Losing Connection
Thursday May 14, 2026 11:00am - 12:00pm PDT
This session complements the technology conversation by focusing on what advisors can do that technology can’t. It’s about maintaining trust, relationships, and differentiation while still working smarter. Key takeaways, include: Where technology adds value and where it doesn’t; How to protect the human experience clients value most; Practical ways to blend efficiency with personal service.
Speakers
avatar for Roslyn Ranse

Roslyn Ranse

Travel Agent Achievers

Thursday May 14, 2026 11:00am - 12:00pm PDT
Versailles

11:00am PDT

Stop Dating One Supplier: Diversify Your Portfolio Before Your Clients Outgrow You
Thursday May 14, 2026 11:00am - 12:00pm PDT
In today’s evolving travel landscape, relying too heavily on one supplier or one product category puts your revenue and client retention at risk. As clients move through different life stages, their travel preferences shift and if your portfolio doesn’t evolve with them, they will outgrow you.

This session explores how smart advisors build diversified supplier relationships that stabilize income, increase average booking value, and protect long-term client loyalty. Learn how to strategically expand into adjacent categories, invest in the products you want to sell, and partner with specialized operators to elevate your expertise and differentiate your business.

Walk away with a clear framework for auditing your current supplier mix and actionable steps to future-proof your revenue while growing alongside your clients.

Speakers
avatar for Shayla Northcutt

Shayla Northcutt

Owner, Northcutt Travel Agency


avatar for Brad Lennox

Brad Lennox

Founder & CEO, Dekel Tours

Thursday May 14, 2026 11:00am - 12:00pm PDT
Concorde A
 
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