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Wednesday, May 13
 

9:15am PDT

Building a More Intentional and Profitable Travel Business
Wednesday May 13, 2026 9:15am - 10:15am PDT
Busy doesn’t always mean productive. In this session, travel advisors will explore how a simple but powerful mindset shift — from doing it all to doing what matters — can transform both profitability and quality of life.

Learn how to move from being a reactive, busy advisor to a focused, intentional business owner. This workshop delivers practical strategies to help you prioritize high-impact activities, streamline your workload, and build a more balanced, profitable travel business without burning out.

Speakers
avatar for Jackie Friedman

Jackie Friedman

President, Nexion Travel Group

Wednesday May 13, 2026 9:15am - 10:15am PDT
Concorde B

9:15am PDT

The Repeat & Referral Engine: How to Build Sustainable Revenue Without Chasing New Leads
Wednesday May 13, 2026 9:15am - 10:15am PDT

This session focuses on turning great client experiences into consistent repeat business and referrals, without awkward asks or complicated marketing. Advisors will walk away with a clear framework they can apply immediately, regardless of business size or niche.Key takeaways:
•        Where repeat and referral business really comes from
•        Simple systems that support consistency and follow-up
•        How to grow revenue without adding more hours
Speakers
avatar for Roslyn Ranse

Roslyn Ranse

Travel Agent Achievers

Wednesday May 13, 2026 9:15am - 10:15am PDT
Concorde C

9:15am PDT

Unlocking Success with Group Travel: Strategies for Success (Part 1)
Wednesday May 13, 2026 9:15am - 10:15am PDT
Discover the strategies of group travel and the potential this profitable niche can represent for your business.  In Part 1 of this session, we’ll explore what constitutes a group, finding and servicing these important clients; tips and tools to property manage groups regardless of size or special interests; how to standout as a group specialist and client retention to increase your share of this lucrative niche.
Moderators
avatar for Anita Pagliasso

Anita Pagliasso

Vice President, Industry Relations, KHM Travel Group

Speakers
avatar for Drew Santiago

Drew Santiago

Director of Business Development, Carnival Cruise Line
Drew M. Santiago is an esteemed figure in the cruise industry, boasting an impressive 28-year career that spans from shoreside and shipboard positions. His journey commenced at Princess, where he started as an entry-level Reservations Agent. Through unwavering dedication and passion... Read More →
avatar for Erin Miller

Erin Miller

Business Development Manager, ALG Vacations
Erin started her tenure at Apple Vacations over 17 years ago in Customer Service before transitioning into the Sales Department. Within sales, Erin has led several different roles like Business Development Specialist for the East Coast, BDM of Central PA & MD and moving into the Host... Read More →
avatar for Luke Majewski

Luke Majewski

Associate Vice President of Meetings, Incentives, & Corporate Travel Programs, AIC Hotel Group
Ten year veteran of the travel industry specializing in all inclusive luxury hotels and weddings. Working with AIC for over 10 years now helping travel advisors navigate the luxury all inclusive resort marketplace with unique and creative sales and marketing techniques. A huge focus... Read More →
avatar for Bill Gardiner

Bill Gardiner

Senior Director of National and Key Accounts, Downtown Travel / The Best Agent.Pro/ Avant Garde Vacations
Bill Gardiner is a Forty-five -year veteran of the travel industry. He has worked in all aspects of the industry during his career. He is the Director of Business Development for Downtown Travel and The Best Agent. Pro (Downtowns new B2B booking engine) . He has been employed by a... Read More →
Wednesday May 13, 2026 9:15am - 10:15am PDT
Concorde A

10:30am PDT

Leveraging AI to Elevate Your Travel Business
Wednesday May 13, 2026 10:30am - 11:30am PDT
Spotlight on the future of travel planning NOW by embracing AI for your travel business.  Join us for this powerful session focused on integrating AI into your current day-to-day tools to streamline your approach, support your professional knowledge all while delivering exceptional service and experiences.  You will leave this session feeling empowered with stronger insights on the future of AI and ready to create an actionable plan to grow your business with.
Speakers
avatar for Suzette Holmes

Suzette Holmes

Owner Agent, Sophisticated Travel
Suzette W. Holmes helps travel agencies tap into AI to work smarter, communicate better, and grow. As founder of Sophisticated Travel LLC and a practicing travel advisor, she brings real-world industry experience alongside serious business credentials including Certified Trainer... Read More →
Wednesday May 13, 2026 10:30am - 11:30am PDT
Concorde C

10:30am PDT

Unlocking Success with Group Travel: The Legal Side (Part 2)
Wednesday May 13, 2026 10:30am - 11:30am PDT
Building upon speaking points in Part 1, this session will help you gain legal clarity related to group travel and your business.  We will discuss essentials including group contracts, managing terms and conditions tied into payments and cancelations, supplier partnerships and more.  Whether you’re a seasoned pro or new to group travel, you will walk away important information to apply and safeguard your group travel business.
Speakers
avatar for Kyle Zelazny

Kyle Zelazny

Partner, Ment Law Group, PC
Kyle is an experienced attorney specializing in contracts, business transactions, corporate law, and all aspects of travel law, including IC agreements and IC dispute/separation resolution, terms and conditions, planning fee, group and client agreements, seller of travel and other... Read More →
Wednesday May 13, 2026 10:30am - 11:30am PDT
Concorde A

10:30am PDT

When News Hijacks Your Sales: Keep Clients Booking Despite the Fear
Wednesday May 13, 2026 10:30am - 11:30am PDT
Every time breaking news hits, you watch potential bookings vanish into thin air while the media cashes in on clicks and your clients spiral into "maybe we should wait" mode. In this session Jenn Lee President of Travel Planners International and Franchise division Vacation Planners will share the exact scripts, strategies, and mindset shifts you need to position yourself as the calm, confident expert who keeps clients booking even when the headlines are screaming chaos. If you're tired of losing sales to fear-mongering and want to build a business that's bulletproof against the next media-manufactured crisis, you need to be in this session.
Speakers
avatar for Jenn Lee

Jenn Lee

President & Chief Marketing Officer, Travel Planners International & Vacation Planners

Wednesday May 13, 2026 10:30am - 11:30am PDT
Concorde B
 
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