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9:15am PDT
9:15am PDT
9:15am PDT
Unlocking Success with Group Travel: Strategies for Success (Part 1)
Wednesday May 13, 2026 9:15am - 10:15am PDT
Moderators
Vice President, Industry Relations, KHM Travel Group
Speakers
Director of Business Development, Carnival Cruise Line
Drew M. Santiago is an esteemed figure in the cruise industry, boasting an impressive 28-year career that spans from shoreside and shipboard positions. His journey commenced at Princess, where he started as an entry-level Reservations Agent. Through unwavering dedication and passion...
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Business Development Manager, ALG Vacations
Erin started her tenure at Apple Vacations over 17 years ago in Customer Service before transitioning into the Sales Department. Within sales, Erin has led several different roles like Business Development Specialist for the East Coast, BDM of Central PA & MD and moving into the Host...
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Associate Vice President of Meetings, Incentives, & Corporate Travel Programs, AIC Hotel Group
Ten year veteran of the travel industry specializing in all inclusive luxury hotels and weddings. Working with AIC for over 10 years now helping travel advisors navigate the luxury all inclusive resort marketplace with unique and creative sales and marketing techniques. A huge focus...
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Senior Director of National and Key Accounts, Downtown Travel / The Best Agent.Pro/ Avant Garde Vacations
Bill Gardiner is a Forty-five -year veteran of the travel industry. He has worked in all aspects of the industry during his career. He is the Director of Business Development for Downtown Travel and The Best Agent. Pro (Downtowns new B2B booking engine) . He has been employed by a...
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Wednesday May 13, 2026 9:15am - 10:15am
PDT
Concorde A
10:30am PDT
Leveraging AI to Elevate Your Travel Business
Wednesday May 13, 2026 10:30am - 11:30am PDT
Speakers
Owner Agent, Sophisticated Travel
Suzette W. Holmes helps travel agencies tap into AI to work smarter, communicate better, and grow. As founder of Sophisticated Travel LLC and a practicing travel advisor, she brings real-world industry experience alongside serious business credentials including Certified Trainer...
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Wednesday May 13, 2026 10:30am - 11:30am
PDT
Concorde C
10:30am PDT
Unlocking Success with Group Travel: The Legal Side (Part 2)
Wednesday May 13, 2026 10:30am - 11:30am PDT
Speakers
Partner, Ment Law Group, PC
Kyle is an experienced attorney specializing in contracts, business transactions, corporate law, and all aspects of travel law, including IC agreements and IC dispute/separation resolution, terms and conditions, planning fee, group and client agreements, seller of travel and other...
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Wednesday May 13, 2026 10:30am - 11:30am
PDT
Concorde A
10:30am PDT