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Venue: Concorde B clear filter
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Tuesday, May 12
 

12:30pm PDT

Cultivating Your Brand and Personal Niche
Tuesday May 12, 2026 12:30pm - 1:30pm PDT
Transform your passion into a niche and brand that not only reflects your identity but also sets you apart from the competition. This session will reveal the significance of specialization; guide you in developing your niche and personal brand; assist in identifying your target audience; and help you formulate an engaging strategy for sustained success.
Speakers
avatar for Sharon Little

Sharon Little

Romance Guru, Bespoke Travel Group

Tuesday May 12, 2026 12:30pm - 1:30pm PDT
Concorde B

1:45pm PDT

It All Starts With ...
Tuesday May 12, 2026 1:45pm - 2:45pm PDT
As Travel Advisors you wear many hats and need to develop multiple skills from product knowledge to sales techniques to operations. However, none of those skills will lead to success without a well-developed plan for…Marketing!
After 40 years in travel sales and marketing, Scott will provide a blueprint for marketing success. This may be the one session you need to put everything you learn at this conference to work, so don’t miss it!

Speakers
avatar for Scott Koepf CTC, MCC

Scott Koepf CTC, MCC

Chief Strategy Officer, Cruise Planners
With more than 30 years in retail travel Scott Koepf is Chief Strategic Officer of Cruise Planners, one of the largest and most awarded travel companies in North America and beyond. He previously served as President of the National Association of Career Travel Agents. Prior to his... Read More →
Tuesday May 12, 2026 1:45pm - 2:45pm PDT
Concorde B

3:00pm PDT

Confidence is a Sales Skill: How You Show Up Matters More Than What You Sell
Tuesday May 12, 2026 3:00pm - 4:00pm PDT
Whether you’re new to the industry or a seasoned advisor, one skill consistently separates those who convert with ease from those who struggle: confidence. In today’s information-heavy travel environment, clients aren’t looking for more options—they’re looking for reassurance (and someone who sounds like they’ve got this). This engaging session explores confidence as a skill that can be developed, practiced, and refined at any stage of your career. Through real-life advisor examples and a bit of humor, attendees will learn how confidence shows up in everyday conversations—from making recommendations to discussing pricing—helping clients say “yes” while advisors lead with clarity, credibility, and ease.
Speakers
avatar for Anita Pagliasso

Anita Pagliasso

Vice President, Industry Relations, KHM Travel Group

Tuesday May 12, 2026 3:00pm - 4:00pm PDT
Concorde B

4:15pm PDT

Legalities for Your Travel Business
Tuesday May 12, 2026 4:15pm - 5:15pm PDT
Join us for an informative presentation focused on the legal side of your travel business.  This all-encompassing session will cover a wide-range of topics to give your agency a 360-degree approach to minimizing risks!  Topics will include: client contracts/liability waivers and other legal documents; E&O Insurance; IC/employee terms and conditions; client crisis management and more!

Moderators
avatar for Jeffrey Ment

Jeffrey Ment

Managing Director/Partner, Ment Law Group, PC
Jeffrey Ment provides legal counsel to travel companies around the world. He has been in the travel industry for more than thirty-five years. Prior to law school, he gained valuable experience while working as a travel advisor, tour guide and sales manager for two airlines.
Mr. Ment graduated from the University of Connecticut (1989) and the University of Miami School of Law (1992). He is admitted in New York, Connecticut, the United States District Courts of New York (SDNY and EDNY) and Connecticut as well as the United States Circuit Court of Appeals... Read More →
Tuesday May 12, 2026 4:15pm - 5:15pm PDT
Concorde B
 
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